FAQ | Flowers Lace Studio

What products do you offer?

We offer flower bouquets, bridal bouquets, handmade candles, and balloons.

Can I customize my order?

Yes, you can add notes during checkout to customize your order or specify an exact delivery time.

How do I place an order?

You can place an order directly through our website by selecting your desired products and completing the checkout process.

Where can I buy flowers?

You can buy flowers directly from our website, Flowers Lace Studio, by browsing our selection and placing an order online.

Where can I buy candles?

You can buy handmade candles from our online shop at Flowers Lace Studio.

Where can I buy balloons?

Balloons are available for purchase on our website, Flowers Lace Studio.

Where can I buy bridal bouquets?

Bridal bouquets can be ordered through our online store at Flowers Lace Studio.

How can I be sure my flowers stay fresh?

To ensure your flowers stay fresh, make sure the water level in the vase is kept high, covering all the stems. Change the water every couple of days and trim the stems at an angle by about an inch. Keep your bouquet in a cool spot, away from direct sunlight and heat-producing devices. Additionally, avoid placing your flowers near fruit, as the ethylene gas from fruit can speed up the wilting process.

What are your delivery hours?

We deliver every day from 8:00 AM to 8:00 PM.

Can I choose a delivery time?

Yes, you can select a 2-hour delivery time slot during checkout, such as 8:00 AM - 10:00 AM or 10:00 AM - 12:00 PM.

Do you offer same-day delivery?

Yes, we provide same-day delivery for orders placed before 6:00 PM.

How much does delivery cost?

Delivery charges vary based on the delivery address and range from $0 to $30.

Where can I order flower delivery?

You can order flower delivery directly from our website, Flowers Lace Studio, and choose your preferred delivery time slot at checkout.

How will I know if my order has been received?

All orders are confirmed via e-mail. If there are any problems, you will be contacted via e-mail or by telephone.

What payment methods do you accept?

We accept major credit cards and other payment methods available during checkout.

What is your refund policy?

We accept returns for non-perishable items within 7 days of receipt. For detailed information, please refer to our Refund Policy page.

How do I request a refund?

Contact our customer service team using our contacts to initiate a return or refund.

Can I track my order?

We do not provide tracking numbers, but you can get tracking information by contacting our customer service team.

How can I contact customer support?

You can reach us by email at flowerslacestudio@gmail.com or by phone at 1 (407) 995-6950.

What should I do if I receive a damaged item?

Please contact us within 24 hours of delivery with a photo of the damaged item, and we will arrange for a replacement or refund.

Do you offer event decoration services?

Yes, we offer flower bar and event decoration services. Please contact us for more details.

Where can I order a flower bar?

You can order a flower bar for your event directly from our website, Flowers Lace Studio.

Where can I order event decorations?

Event decorations can be ordered through our online store at Flowers Lace Studio.

How can I stay updated on your promotions and offers?

You can subscribe to our newsletter and follow us on social media for the latest updates and promotions.

What is Flower Bar Service?

We customize a selection of flowers to match your event. Guests have the opportunity to creatively design their own unique bouquets with our support to ensure the experience is both enjoyable and inspiring.