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Privacy Policy

About

At Flowers Lace Studio, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website and use our services.

1. Information We Collect

  • Personal Information: When you place an order, register an account, or contact us, we collect personal information such as your name, email address, phone number, billing and shipping addresses, and payment information.

  • Non-Personal Information: We may collect non-personal information about your visit to our website, including your IP address, browser type, device information, and browsing behavior.

2. How We Use Your Information

  • Order Processing: We use your personal information to process and fulfill your orders, including delivery and payment processing.

  • Customer Service: Your contact information helps us communicate with you regarding your orders, respond to your inquiries, and provide customer support.

  • Marketing: With your consent, we may use your email address to send you promotional offers, newsletters, and updates about our products and services. You can opt-out of these communications at any time.

  • Website Improvement: Non-personal information helps us analyze website traffic, improve our website, and enhance your browsing experience.

3. How We Protect Your Information

  • Security Measures: We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure server technology.

  • Payment Security: Payment transactions are processed through secure payment gateways via Wix payments. We do not store your credit card information on our servers.

4. Sharing Your Information

  • Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering orders. These service providers are obligated to keep your information confidential and use it only for the purposes we specify.

  • Legal Requirements: We may disclose your personal information if required by law or in response to valid legal requests from government authorities.

5. Cookies and Tracking Technologies

  • Cookies: Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website.

  • Third-Party Analytics: We may use third-party analytics services to collect and analyze non-personal information about your website usage. These services may use cookies and other tracking technologies to provide insights into website traffic and user behavior.

6. Your Rights and Choices

  • Access and Update: You have the right to access and update your personal information by logging into your account or contacting us directly.

  • Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or contacting us directly.

  • Cookies: You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.

7. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us, and we will promptly delete the information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on our website, with the date of the most recent update indicated at the top. Your continued use of our website and services after any changes constitutes your acceptance of the updated Privacy Policy.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Thank you for trusting Flowers Lace Studio with your personal information. We are committed to protecting your privacy and providing you with a secure and enjoyable shopping experience.

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